5.4 Patron Disputes
Industry participants can access further information via the following link to the Commission approved Dispute Resolution Procedures (PDF: 83KB).
Industry participants can also access, via the following links, templates for Patron Dispute Form (PDF: 65KB), Game Play Recall Information Form (PDF: 60KB) and Suspected Malfunction of a Gaming Machine Form (PDF: 58KB). Venues may wish to produce their own documents. These templates indicate the minimum details required in a suggested format.
Refer to sections 3.5.20(3) and 3.5.23(1)(f) of the Gambling Regulation Act 2003