Venue Operational Requirements

7.10 Non-Acceptance of Invalid Banknote

A gaming machine must incorporate a facility which will disable the banknote acceptor if an invalid banknote is inserted ten times and the screen must display the message ‘Excessive Banknote rejects.
Refer to Section 6.75, Table 1 of the Australian/New Zealand Gaming Machine National Standard 2016.

A venue operator must not allow a gaming machine to be played if it does not function in the manner in which it was designed and programmed to function.

Refer to Section 3.5.21 of the Gambling Regulation Act 2003.

Refer to Section 08 - Events, Faults and Malfunctions

Industry participants can access, via the following link, templates to Gaming Machine Event Register (PDF: 63KB) and Suspected Malfunction of a Gaming Machine Form (PDF: 58KB). Venues may wish to produce their own documents. These templates indicate the minimum details required in a suggested format.